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Grievance Mechanisms & Whistleblower Systems

Give Your Workers a Channel They Trust

Giving workers a channel they trust, and a fair way to resolve what they raise, is a practical foundation for ethical trade. Effective grievance and whistleblowing systems are essential to ETI, SMETA, Fair Farms and modern slavery due diligence.

This course shows small and medium businesses how to set up simple, accessible channels for workers to raise issues, and how to manage complaints fairly and confidentially. You’ll learn what makes a grievance mechanism effective, how to choose internal and external reporting channels, how to protect confidentiality and prevent retaliation, and how to build worker awareness and trust. You’ll also learn how to log, investigate and resolve complaints, and how to communicate outcomes and improvements back to workers.

Who Should Enrol

  • Business Owners and General Managers: Leaders who want a simple, credible system for workers to raise concerns.
  • HR Professionals: Personnel who receive, log, investigate and resolve complaints.
  • Compliance and Ethical Sourcing Coordinators: Staff responsible for ETI, SMETA, Fair Farms and modern slavery due diligence requirements.
  • Supervisors and Team Leaders: Those who may receive concerns from workers directly.

Accreditation

  • Certification: This is a non-accredited professional development course. Participants who successfully complete all assessment activities will receive a certificate of completion.
  • RTO details: Training is delivered by AUS-QUAL Training, brought to you by AUS-MEAT Limited (RTO Number: 7085).

Course Snapshot

Delivery Mode

Self-paced online

Duration

1–3 hours

Access Period

Ongoing access once enrolled, including after you complete the course

Assessment Requirement

Multiple choice and short answer questions

National Recognition

Non-accredited (certificate of completion issued)

Availability

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Course Fees

Frequently Asked Questions

What is a grievance mechanism?
A grievance mechanism is a routine process through which workers can raise concerns and seek a resolution. The course shows small and medium businesses how to make theirs simple, accessible and effective.
Is my business legally required to have a whistleblower policy?
Requirements depend on the type and size of your business. In Australia, public companies and large proprietary companies must have a whistleblower policy under the Corporations Act 2001.
Is this course nationally recognised?
No. This is a non-accredited professional development course. Upon successful completion, you will receive a certificate.
How long do I have to complete it?
There’s no fixed deadline. Your access opens as soon as you enrol, and you can keep using the learning content through our learning portal after you complete the course.
When will I receive my certificate?
Your certificate will be issued once you have successfully completed and submitted all required assessment activities.
What happens if I don’t pass?
You can reattempt the assessment. Our trainers are also available to answer questions along the way, so contact AUS-QUAL if you need any extra support.
Can my employer enrol multiple staff?
Yes. Please contact us to discuss group booking arrangements and pricing.
What is the refund policy?
To avoid cancellation fees, please contact the AUS-QUAL team immediately. Full payment for the course is required no later than five days prior to the start of training. A 50% cancellation fee applies to cancellations received less than 10 working days before the start date, and no refunds are provided for cancellations made less than five working days before the course.
What is the refund policy?
To avoid cancellation fees, please contact the AUS-QUAL team immediately. Full payment for the course is required no later than five days prior to the start of training. A 50% cancellation fee applies to cancellations received less than 10 working days before the start date, and no refunds are provided for cancellations made less than five working days before the course.

Upcoming Course Dates

  • Principles and applications of HACCP (FBPFSY3002, FBPFSY5001) 3 – 5 November 2026 · Virtual Or AUS-MEAT Training Centre, Murarrie
    Book
  • Social Compliance Auditor Training 2 & 3 December 2026 · Virtual Or AUS-MEAT Training Centre, Murarrie
    Book
View full training calendar

Get in Touch

Have questions? Send us a message and we’ll get back to you within 24 hours.