AUS-QUAL Training Services is the training arm of AUS-MEAT Limited (ABN 44 082 528 881). References to “AUS-QUAL”, “we”, “us”, or “our” in this policy mean AUS-MEAT Limited trading as AUS-QUAL.
1. Policy Statement
AUS-QUAL respects the privacy of individuals and complies with our obligations under the Privacy Act 1988 (Cth) and the associated Australian Privacy Principles (APPs).
This policy sets out how AUS-QUAL collects, maintains, uses, and discloses personal information in accordance with the Australian Privacy Principles. Specifically, this policy describes:
- the types of personal information we collect and hold;
- how we collect and hold personal information;
- the purposes for which we collect, hold, use, and disclose personal information;
- how individuals may access and update personal information held by AUS-QUAL;
- how individuals may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint; and
- how personal information may be disclosed to overseas recipients.
2. Purpose
This policy provides the basis for the privacy requirements within AUS-QUAL and the guidelines used to administer them. It applies to all officers, employees, contractors and service providers of AUS-MEAT Limited (including its AUS-QUAL training services).
3. Responsibility
Changes to this policy must be authorised by the Chief Executive Officer of AUS-MEAT Limited.
4. Collection of Your Personal Information
AUS-QUAL collects and holds personal information for our business purposes. Where AUS-QUAL documents require personal information, we will state the purposes for its use and to whom the personal information may be disclosed.
The information we collect and hold may include:
- names, addresses, telephone numbers and email addresses of students, contractors (including auditors), clients, members and licensees;
- information obtained in the course of training, assessment, audit and certification processes; and
- other information for our business purposes which is reasonably necessary for, or directly related to, our functions or activities.
In some circumstances you may have the option of not identifying yourself or using a pseudonym when dealing with AUS-QUAL — for example, when making a general enquiry. However, choosing not to provide the information may hinder our ability to provide the requested service. (Course enrolments, assessments and the issuing of nationally recognised qualifications require identification under the Standards for RTOs 2015.)
AUS-QUAL collects personal information directly from you and from third parties as required, through our website, face-to-face meetings, training delivery, in documents or forms, or during communications with you, our clients or our contractors. Where necessary, we may supplement the information you provide with information from third-party sources, including government, statutory and regulatory bodies, and other organisations.
5. Privacy Information Management
All personal information is stored within Australia using web services and data facilities managed by AUS-MEAT Limited or contracted managed-service providers. For certain web-based services that are contracted out, appropriate contractual measures are taken to protect this information.
6. Personal Information Management
Personal information provided to AUS-QUAL will be used for the primary purpose of providing training, assessment and related services to our clients and students.
We may use the personal information collected to fulfil legal obligations, and to keep students, members, licensees and clients informed of AUS-QUAL’s and AUS-MEAT Limited’s activities and services. AUS-QUAL may send marketing material; unsubscription options are always available.
7. Personal Information Disclosure
AUS-QUAL will only disclose an individual’s personal information for the purposes for which it has been collected. Depending on the service, AUS-QUAL may disclose your personal information to:
- internal personnel of AUS-MEAT Limited;
- external service providers, on a confidential basis and for relevant business purposes only (including training, assessment and learning-management platforms);
- government, statutory and regulatory bodies, organisations or committees to which AUS-QUAL provides services or is required to report (including ASQA and state training authorities);
- companies with which AUS-QUAL has information-exchange agreements;
- specialist advisers providing legal, administrative, financial, insurance, research, marketing or other services; and
- any other authorised person, including standard owners associated with product, process or service certifications.
Subject to the Australian Privacy Principles, personal information may also be disclosed for another purpose if you would reasonably expect the information to be disclosed for that other purpose, or for purposes to which you have consented.
AUS-QUAL may disclose personal information to a third party if necessary to prevent or lessen a serious and imminent threat to the life, health or safety of you or another person and it is unreasonable or impracticable to obtain your consent. AUS-QUAL will not otherwise disclose personal information without consent unless authorised by law.
8. Security of Information
AUS-QUAL takes all reasonable steps to protect personal information from loss, unauthorised access, modification, disclosure, interference or other misuse.
9. Information Sourced Online
9.1 Personal Information Collected Online
When you access the AUS-QUAL website or our other digital platforms (for example, social media), we keep a record of the visit and log the following information for statistical purposes:
- the server addresses;
- the top-level domain name;
- the site visit date and time;
- the pages accessed and documents downloaded;
- the previously visited site; and
- the type of browser.
AUS-QUAL will not attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect AUS-QUAL or our service providers’ data.
9.2 Use of Online Sourced Information
AUS-QUAL records delivery email addresses for transactional purposes (for example, course enrolment confirmations and tax invoices). Email addresses will not be added to a marketing mailing list or used for any other purpose without your consent.
The AUS-QUAL website transmits information across the internet using HTTPS. You should be aware that there are inherent risks in transmitting information across the internet.
9.3 Cookies
The AUS-QUAL website uses cookies to support core site functionality, anonymous analytics (Google Analytics 4 via Google Tag Manager) and basic visitor statistics generated from web logs as outlined above. Cookies may be either “persistent” or “session”-based. Persistent cookies are stored on your device, contain an expiration date, and may be used to remember preferences or measure aggregate usage. Session cookies are short-lived and expire when you close your browser.
You can configure your browser to refuse cookies; doing so may affect functionality on the AUS-QUAL website.
10. Sensitive Personal Information
AUS-QUAL does not routinely collect sensitive information as defined in the Privacy Act 1988. This includes information relating to racial or ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health or medical history. Any sensitive personal information held by AUS-QUAL will only be used and disclosed for the purpose for which it was provided.
11. Personal Information Access
AUS-QUAL personal information is accessed upon authorised request only. We process requests within a reasonable time and will authorise access based on legal and discretionary considerations.
12. Personal Information Update
If your personal information needs to be edited, please notify AUS-QUAL in a timely manner using the contact details below.
13. Complaints Regarding Privacy
Complaints relating to a breach of the Australian Privacy Principles by AUS-QUAL should be forwarded to the Chief Executive Officer, the Quality and Compliance Manager, and the Human Resources Manager of AUS-MEAT Limited. AUS-QUAL will investigate all complaints in accordance with our legal obligations and management will take all necessary corrective actions and respond promptly.
14. Privacy Policy Changes
AUS-QUAL will amend this policy as required and the current version will be published on the AUS-QUAL website.
15. Contact Details
If you have any questions or notifications regarding privacy or personal information, please contact:
AUS-MEAT HR Officer
Phone: +61 7 3361 9200
Email: HR@ausmeat.com.au
For training-related enquiries, you may also contact AUS-QUAL on 1800 630 890 or training@ausqual.com.au.
You also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). Details at oaic.gov.au/about-us/contact-us.
Based on AUS-MEAT Limited Privacy Policy, Document ID QAM002, Version 3, 08/05/2025.